Privacy Policy

Effective Date: 18th March 2025

Cotswold Holiday Retreats (“we,” “our,” or “us” – https://www.cotswoldpropertyservices.com) is committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website [https://www.cotswoldpropertyservices.com/], make a booking, or interact with us.

1. Information We Collect
   1. Personal Data
      We may collect and process the following personal information:
      • Name
      • Email address
      • Phone number
      • Payment details (processed securely through third-party payment providers)
      • Booking details (including property, dates, number of guests)
   2. Non-Personal Data
      We may also collect non-personal data for website improvement and analytics, such as:
      • IP address
      • Browser type and device information
      • Website usage data (collected through cookies and analytics tools)

2. How We Use Your Information
   We process your personal data for the following lawful purposes under UK GDPR:
   • Performance of a Contract: To process and manage bookings.
   • Legitimate Interest: To improve our services and website experience.
   • Consent: To send you marketing communications (only if you have opted in).
   • Legal Obligation: To comply with regulatory requirements and legal requests.

3. Lawful Basis for Processing
   Under UK GDPR, we rely on the following legal bases for processing your personal data:
   • Contractual Necessity: When processing your booking and providing our services.
   • Legitimate Interests: When improving our website and customer service.
   • Legal Compliance: When required by law or regulatory authorities.
   • Consent: When sending marketing communications. You can withdraw your consent at any time.

4. Sharing Your Information
   We do not sell or rent your personal data. However, we may share your data with:
   • Service Providers: Secure payment processors, booking platforms, and IT providers that support our operations.
   • Legal Authorities: If required by law or for fraud prevention.

5. International Data Transfers
   If any service providers or third parties process your data outside the UK or the European Economic Area (EEA), we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information.

6. Data Retention
   We retain personal data only for as long as necessary for the purposes stated in this policy, in compliance with legal obligations. After this period, we securely delete or anonymize your data.

7. Cookies and Tracking Technologies
   Our website uses cookies to enhance your experience and analyze usage. You can manage cookie preferences through your browser settings.

8. Your Rights Under UK GDPR
   You have the following rights regarding your personal data:
   • Right to Access: Request a copy of the data we hold about you.
   • Right to Rectification: Request corrections to inaccurate or incomplete data.
   • Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data.
   • Right to Restriction: Request to limit how we process your data.
   • Right to Data Portability: Receive your data in a structured, commonly used format.
   • Right to Object: Object to processing based on legitimate interests or direct marketing.
   • Right to Withdraw Consent: Withdraw consent for marketing communications at any time.
     To exercise these rights, please contact us at bookings@cotswoldholidayretreats.com.

9. Complaints
   If you believe your data protection rights have been violated, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
   ICO Contact Details:
   Website: https://ico.org.uk
   Phone: 0303 123 1113

10. Third-Party Links
    Our website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their privacy policies before sharing personal data.

11. Changes to This Policy
    We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

12. Contact Us
    For any questions or concerns about this Privacy Policy, please contact us: Cotswold Holiday Retreats – bookings@cotswoldholidayretreats.com